Our Maytag washing machine started leaking from below.. due to poor reviews from the another Maytag repair company, I called Appliance Repair instead. Was a glad I did! Ryan spent several hours diagnosing the problem - and unfortunately, our tub is cracked. Ugh. Since the repair cost as much as a new washer, he recommended that it's not worth fixing and waived our service fee since there was nothing he could do. Even though we have to get a new washer -- we were super happy with our service call with Ryan!
I have a 20 year old GE gas cooktop that was progressively slower at starting. It would click click click for a good 45 seconds. I called Appliance Repair in La Quinta after reading their Yelp reviews. Tyler was my service person and he was GREAT! He was able to diagnose the problem quickly and suggest the part needed for repair. Tyler ordered the part and promptly contacted me to set up a follow up to replace the part. When he came to complete the repair, unfortunately, the original installation was done incorrectly and caused damage to a fitting for the gas line. (Which he showed us the damage) He called several places and found out that the part needed to replace the fitting was no longer available and had not been made for 5 years. Tyler explained that he could not complete the repair and suggested that our best option would be to replace the cooktop. He was very honest and explained everything as he went through it. I would definitely call Tyler again for any future appliance repair needs.
First off, this is the only place we have been able to trust here in the desert, with our high end home appliances. Not only were we able to call and get Tyler to come out same day BUT, he ended up explaining the issue with our Monogram dual oven and said if we have a home warranty (which we do) to call and get it done through them versus paying what would have been upwards of $1k to fix without filing a claim with our existing warranty. He gave us a thorough explanation and diagnostic of what was going on with our oven. He also didn't charge us for coming out and running the tests! He was so friendly, professional and efficient. Wish we could clone him and have his amazing customer service and knowledge up in Washington at our other home! This company is the real deal! Same day service, great staff and, amazing expertise on all types of appliances! We will definitely be using Tyler in the future along with referring him to everyone we know out here in the desert!